Find Your Professional Path With Thayer Corporation

REPORTS TO: Project Manager

SUBORDINATES: None (Can give work direction to others for specifically assigned jobs.)

PRIMARY FUNCTION: Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of projects as assigned to assure contractual commitments are met in a timely, cost effective manner.

LEVELS OF DEVELOPMENT:

I – Direction and guidance needed

II – Direction and guidance needed; begin making suggestions

III – Recommend solutions; obtain approval before implementation

IV – Authorized to take action; advise afterward

V – Take action; no regular reporting required

Note: Levels of development shown below are for an individual fully qualified for the position. All competency areas must be performed with or without reasonable accommodation.

COMPETENCY AREAS

Technical Knowledge:

Keep technical knowledge up to date regarding equipment and concepts. – V

When presented with a problem, know what to do, and why, and whether to repair or replace. – V

Search out and read applicable manuals and online sources. – V

Belong to and take advantage of technical organizations to improve technical knowledge. – III

Use expert technical knowledge to assist other service representatives in solving problems. – V

Troubleshooting: – V

Avoid needless callbacks by checking complete system before leaving the job.

Check safety and limit controls for proper setting before leaving the job.

When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

Use proper tools and instruments for troubleshooting and work.

Use expert troubleshooting knowledge to assist other employees in solving problems.

Customer Relations: – V

Inform customer when arriving at or leaving the job and when planning to return.

Respond to customer complaints with the proper amount of sympathy and empathy.

When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

Time Management/Planning: – IV

Demonstrate ability to accurately determine job priorities by: adhering to planned call schedule, scheduling report time concurrent with jobs, handling interruptions in stride, having the proper tools, materials, and scheduled tasking when arriving at the job site, scheduling maintenance of vehicle. Plan project work to assure other employees, subcontractors and materials are on the job at the right time.

Communication: – V

Promptly and accurately complete all required paperwork.

Obtain customer signature on all service reports.

Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers.

Communicate information to all parties who would benefit from it.

Instructing Others: – IV

Demonstrate capability and interest in training others.

Modify instructions to create understanding in all levels of people regardless of their technical knowledge.

Recognize what has to be taught customers and take required time to do so.

Can be relied on to train other technicians, installers, or trainees.

Teach other technicians how to solve problems without solving the problem for them.

Sales Assistance: – IV

Provide sales with qualified leads.

Alert sales about competitive sales efforts.

Provide SPOT opportunities to meet Operational team goals.

Determine who in the customer’s organization is responsible for the mechanical system being serviced.

Persuade customer to replace obsolete systems and make recommendations.

Assist sales in pricing agreements and projects.

Special Projects: – III

Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.

Job Description:

Thayer Corporation is looking for an experienced HVAC / Controls technician to join our team. The individual must keep up to date with technical knowledge regarding equipment, concepts, and installation techniques. Have excellent communication skills for customer relationships as well as with co-workers/manager. Able to manage time to effectively and deal with unexpected changes, i.e. service calls. Able to build and maintain rapport and positive working relations with employees, customers, vendors and other outside agents. Effectively represent company’s interests when required and yet maintain the confidentiality of information regarding the operations of the company, customers or vendors and the proprietary technology, methods and know-how acquired related to the job.

Education & Experience:

Three to five years of HVAC Experience in the field and/or computer background for programming.

Send your resume to hr@thayercorp.com, no cover letter required.

Benefits:

• Health, Dental and Vision Insurances, Health Savings Account,
• Company provided Short Term and Long Disability Insurance and Company paid Basic Life & AD&D Insurance. Additional Optional Life Insurance and AD&D, Dependent Life Insurance and AD&D.
• 401(k) Savings Plan, Wellness Program, Earned Time Off (up to 20 days; pro-rated based on hire date).
• In addition to our benefits package, we offer extra incentives such as referral bonuses and reward & recognition opportunities. License renewals paid by company, vehicle reimbursement plan, company cell phone, safety and tool accounts.

Job Description:

The C.A.R.E. position is one that performs a customer service based function to ensure long term relationships with our client base. The outgoing individual must immediately advise manager of customer complaints discovered through the C.A.R.E. program in order to expedite resolution, and to assure and maintain long term relationships. Ability to recognize the relationship between good performance, customer satisfaction, and sales opportunities. Understand sales objectives and promote upgrading and new business by continuously reporting sales leads arising from the C.A.R.E. program. The detail-oriented individual informs the Operations Manager of their schedule and completed interviews of clients. Individual must maintain C.A.R.E. schedules, files and reports. Must be able to build and maintain rapport and positive working relationships with internal and external contacts.

Education & Experience:

Three to five years of customer service experience is preferred. HVAC experience would be preferred but not necessary as this is not a sales position. 

Send resume to hr@thayercorp.com, no cover letter required. 

Benefits:

• Health, Dental and Vision Insurances, Health Savings Account,
• Company provided Short Term and Long Disability Insurance and Company paid Basic Life & AD&D Insurance. Additional Optional Life Insurance and AD&D, Dependent Life Insurance and AD&D.
• 401(k) Savings Plan, Wellness Program, Earned Time Off (up to 20 days; prorated based on hire date).
• In addition to our benefits package, we offer extra incentives such as referral bonuses and reward & recognition opportunities. License renewals paid by company, vehicle reimbursement plan, company cell phone, safety and tool accounts.

REPORTS TO: Operations Manager

EMPLOYEES REPORTING TO PROJECT MANAGER: Project Supervisor, Installers

REPORTS TO: Operations Manager

PRIMARY FUNCTION: Plan, coordinate, direct and supervise personnel, subcontractors and vendors ensuring they complete work on time and within budget, for multiple small to multi-million dollar projects with safety, quality, integrity, and client satisfaction. Provide hands-on job site installation as required.

QUALIFICATIONS: Associates and/or Bachelors Degree Technical/Business or equivalent; Extensive amount of experience in the Project Management field; PMI Certification

LEVELS OF DEVELOPMENT:

I – Direction and guidance needed

II – Direction and guidance needed; begin making suggestions

III – Recommend solutions; obtain approval before implementation

IV – Authorized to take action; advise afterward

V – Take action; no regular reporting required

Note: Levels of development shown below are for an individual fully qualified for the position. All competency areas must be performed with or without reasonable accommodation.

COMPETENCY AREAS

Technical Knowledge: – V

Keep technical knowledge up-to-date as to equipment and concepts. When presented with a problem, know what to do, why, and how to communicate solution to staff.

Search out and read applicable manuals. Remain familiar with new products and techniques as they are introduced.

Belong to and take advantage of technical organizations to improve technical knowledge.

Understand field technical requirements to assure proper staffing and training to meet commitments.

Understand installation techniques and workflow.

Understand mechanical systems to assure timely installation while minimizing disruptions to customer.

Time Management/Planning: – V

Demonstrate ability to accurately determine job priorities by scheduling personnel and materials with staff.

Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost-effective and high-quality manner. Coordinate all work through staff.

Plan project work to assure field personnel, material, and equipment are on the job at the right time.

Contract Compliance: – V

Effectively monitor work to assure we only do work required in contract documents. Effectively keep record of changes to conditions or scope which may require adjustments to billing. Work with sales team to sell changes or additions to contract.

Project Completion and Acceptance: – V

Assure completion of entire project on time and obtain customer’s written acceptance of work.

Assure proper charge out of costs and close out of all projects.

Communication: – V

Promptly and accurately complete all required paperwork.

Secure customer’s signature on all service reports, change orders, and final job sign offs.

Keep management informed of unfavorable news and disenchantment by customers.

Communicate information to all parties who would benefit from it.

Training: – V

Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group. Assure technical capabilities for field force is consistent with current contractual commitments and market strategy.

Sales Assistance: – V

Provide sales assistance related to project opportunities.

Service Projects: – V

Audit required documents prior to start of work. Ensure inclusions of all pertinent information.

Assure personnel doing the work are well informed on the scope of work. Perform project work as required.

Understand timing of work and how it relates to others. Develop and communicate schedule

and suppliers. Expedite and achieve schedules through the dispatcher.

Assure all equipment, materials, and subcontracts are ordered and delivered on time. Maintain a master schedule showing current status and plan for all assigned projects.

Cost Control: – V

Redeem assigned projects at planned costs.

Work Force Utilization: – V

Determine crew size. Provide instructions, tools, materials, and schedules for the most effective installation to assure customer satisfaction.

Cash Flow: – V

Close all completed jobs and expedite release for billings. Communicate with staff and management regarding delays in job closings and expedite same to maximize billings.

Documentation: – V

Report work progress in writing regarding field performance, material, subcontracts, scheduling, and other obstacles affecting efficient and timely completion. Report customer relations activity affecting satisfaction, upgrading, and positive long-term relations.

Company Relations: – V

Build rapport and productive working relationship with other managers, supervisors, field personnel, and overall company influencing decisions for purchasing, scheduling, installations and work completion.

Codes, Standards, and System Requirements: – V

Understand mechanical systems, appropriate codes and industry standards. Obtain permits and plan checks where necessary. Provide design assistance to sales staff as requested.

Ensure compliance to all safety and health rules and regulations, company policies/employee handbooks, and contracting requirements.

Ensure compliance to all NEC, OSHA, State Department and Labor Department policies, codes and guidelines.

Field Productivity: – V

Provide material, directions, tools, and logistical support to field personnel to assure maximum productivity. Motivate the work force and maintain high employee morale.

Effectively staff jobs and control labor costs within assigned cost limits.

Perform billable work as required to assure operating plan is redeemed.

Status Reporting: – V

Provide current input and actively participate in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations.

Systems and Programs: – V

Review operating procedures and recommend action to correct problems.

Through feedback and evaluations from customer and project personnel, refine and evaluate project policies, procedures, and manuals as necessary to continuously improve the effectiveness of the project.

Material Control: – V

Effectively manage and control equipment, material, tool utilization, and costs, while ensuring efficient field operations.

Expense Control: – V

Know and apply principles of cost/benefit to gain maximum utilization of company resources; i.e., salaries, labor hours, customer entertainment, tools, vehicle utilization, overtime, etc.

Customer Relations: – V

Promptly address customer complaints to assure resolution and maintain long-term relationships.

Act as primary local customer contact for project activities; liaise with customer to discuss contract changes/modifications, staffing, and technical performance.

Response to Trouble (Emergency) Calls: – V

Promptly respond to customer trouble calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.

Management: – V

Delegate, organize work of others by position description and mutually agreed upon objectives.

Effectively audit performance of staff and follow up. Recommend appropriate personnel actions; i.e., hiring, firing, promotion, demotion, compensation, etc.

Continuous Recruitment: – V

Promote professionalism and pride in order to attract high-promise human resources.

Continually build and maintain a network of contacts.

Special Projects: – V

Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.

POSITION DESCRIPTION: Logistics Coordinator

REPORTS TO: Operations Manager

PRIMARY FUNCTION: Plan, organize, manage, and control an effective program for the procurement of materials, supplies, and subcontracted services in support of customer requirements and company operations. Plan, organize, manage organization and function of inventory and tools.

LEVELS OF DEVELOPMENT & AUTHORITY:

I. Direction and guidance needed.

II. Direction and guidance needed; begin making suggestions.

III. Recommend solutions; obtain approval before implementation.

IV. Authorized to take action; advise afterward.

V. Take action; no regular reporting required.

Note: Levels of development shown below are for an individual fully qualified for the position. All competency areas must be performed with reasonable accommodation, when feasible.

COMPETENCY AREAS

Purchase of Materials & Supplies – V

Obtain on time or maintain inventories to fulfill the routine needs of installation and service technicians. Maintain knowledge of and good relationships with vendors. Utilize the company’s software to create Purchase Orders and maintain accurate inventory records.

Secure subcontract services – IV

Collaborate with the Division General Managers and Project Managers with respect to sourcing of subcontractors. Confer with President, Division General Managers, or the Chief Financial Officer with respect to contract language or special terms.

Other Tasks – IV

Prepare projections of the purchases of materials, supplies and facility maintenance costs in support of annual planning. Assist with the ‘logistics’ of providing materials & supplies to job sites. Participate in special projects appropriate for the expertise accumulated or inherent in this position, when requested.

Internal & External Relations – IV

Build and maintain rapport and positive working relations customers, vendors, employees, and other outside agents, in order to facilitate problem resolution and to obtain opportunities. Represent the company’s interests well, when required.

Confidentiality – V

Maintain the confidentiality of information pertaining to customers, company operations and any other proprietary information which may become known.